ROKU Salon Cancellation Policy as of April 2022

Unfortunately due to a rise in last minute cancellations and no-shows we have had to update our appointment deposits and cancellation policy.

Online Booking

Online deposits of 50% are taken via website, and will be held on customer account to be redeemed on any services carried out.

In Salon Booking

In salon deposits will be taken on the salon card machine. All clients must pay £20 per hour of appointment booking.

Phone Booking

Over the phone bookings will be taken as a phone sale on the salon card machine. All clients must pay £20 per hour of appointment booking.

Cancellation Policy

  • If an appointment is cancelled before 48 hours period, the deposit can be refunded by a senior member of staff, or held for future services.

  • If the client cancels within 48 hours, deposit will be kept but can be redeemed off any future service.

  • If client cancels on the day the deposit may be kept as a cancelation fee.

  • If client does not show up to the appointment the deposit will be kept as a no-show fee.